Monthly Archives: May 2006

An open letter to Dell:

Thank you for your email confirmation of our conversation today with customer service .I only wish you had extended the same courtesy to me last week after Dell lost my orderfor the ultra-sharp 19″ flat panel LCD along with the 15% online savings discount from Dell’s e-coupon that was emailed to me.

It is considered very bad customer service to lose a customer’s online order, then your customer service rep confirms there is no order, and finally five days later, Dell finds and ships the lost order and debits the customer without [...]

My new VUE from Saturn!

Enzo & Mitri